Tech Support: Error Unknown, Coming to PC February 2019

It's been a long road, but I'm happy to announce that I've have signed with publisher Iceberg Interactive to bring Tech Support to PCs worldwide in February of next year. Though this release date comes a bit later than expected, it will also allow us to further polish the game, its story and the multiple facets it has to offer. I've received a lot of positive feedback from testers and am looking forward to releasing this for all to experience.

As this is my first time working with a publisher, I figured that I would take this moment to further explain the process that led me to choosing Iceberg. As many know, Arelite Core and Astral Traveler had difficult launches and struggled on the marketplace. As the development of Tech Support was moving forward, I could see the same patterns popping up and expected this to struggle as well, so I decided that getting external help to bring visibility to Tech Support was the best solution.

Some time ago, I sent out hundreds of emails, cold calling publishers all over the world and gaging their interestfor this project. Beyond the ability to market, I was looking for a partner to truly partner with, who would get invested in the process of getting this game top polishing including some of the visual aspects and playtesting.

My first contact with Iceberg was immediately very positive. They were responding to my emails very quickly, asking for further details and copies of the game to try out. Soon after, a meeting was set up over Skype with some of the people I would be working with, as well as the CEO. Communication is key so I was on the lookout for speed and clarity.

As terms were offered, it became clear that we were on the same page. Iceberg was looking to get properly involved in making Tech Support a great game by offering financial, artist and marketing help, but also while letting me remain very hands on the project.

It's still early in the process, but it has been grueling already, with long hours getting everything done on their side and mine, and that's exactly what I was looking for. I'm more than happy with the proceedings thus far and hope to have a grand success story to tell come February 2019!

I'm sure many of you will have further questions, and I'll be happy to answer what I can (you'll understand that some of it is under NDA). You can find me on my Discord or come drop by during my Twitch stream

Finally, I'm including a copy of the official announcement press release below. Look forward to more Tech Support news shortly!

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We’re proud to announce our partnership with developer Dragon Slumber for Tech Support: Error Unknown, a story rich adventure game. In Tech Support: Error Unknown players assume the role of a tech support specialist who discovers that their new job is not at all what it seems. The game currently has a release slot of February 2019 for Windows, Mac and Linux.

Dragon Slumber’s Kevin Giguère: ”I wanted to present the opposite perspective to a situation most of us are familiar with and dread: dealing with tech support specialists. I think players will be charmed by the fresh and different experience the game has to offer.

Iceberg Interactive CEO Erik Schreuder adds: “We’re excited to add this game to our portfolio and will be aiding to its final polish over the coming months. We feel Tech Support will take gamers by surprise with its rich story where choices matter.

Tech Support: Error Unknown Story Summary

“On behalf of Quasar Telecommunications, I am happy to welcome you to our family. You are part of our exciting new program allowing technical support specialists to work directly from home. Your new Spectrum system will connect you directly to our customers through the Support Desk.”

Tech Support: Error Unknown is an adventure game with simulation and puzzle mechanics, which places you in front of a virtual computer. As a tech support specialist new to the job, use a wide array of computer software to solve customer issues or choose to manipulate programs for personal gain. Hack your system to unlock its full potential, GPS track lost phones, scan profiles to blackmail customers, or simply propose they reboot.

While on the job, you discover a conflict between your corporate employer and an anonymous rogue hacktivist group, trying to take them down. Will you climb the corporate ladder, secretly join the hacktivists, or help the police expose them? Alternatively, will you pursue a more personal agenda? The choice is yours.

Tech Support: Error Key features

  • Engage customers and colleagues through a novel procedural dialogue system
  • Choose how to approach each situation in a sandbox computer environment
  • Decide who to side with and unlock new gameplay
  • Discover multiple major and minor endings
  • Mouse-only controls make the game accessible for all

The announcement trailer shows the kind of situations players can expect: